Ummati Qurbaani
Privacy Policy
Effective Date: 01 May 2026
Business Name: Ummati Qurbaani
Website: ummatiqrbaani.co.za
1. Introduction
Ummati Qurbaani respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, place an order, complete an online form, communicate with us on WhatsApp, or interact with our services.
By using our website, order forms, WhatsApp communication channels, or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following personal information:
- Name and surname
- Contact number
- Email address
- Order details
- Qurbaani selection details
- Time slot selection
- Collection or attendance details
- Donation instructions
- Cutting instructions
- Proof of payment or payment confirmation
- WhatsApp messages and replies
- Any additional information you provide when placing an order or communicating with us
We only collect information that is reasonably necessary to process orders, manage Qurbaani arrangements, communicate with customers, confirm payments, and provide our services.
3. How We Use Your Information
We use your personal information to:
- Process and manage Qurbaani orders
- Confirm order details and payment status
- Send order updates via WhatsApp, email, SMS, or phone
- Manage time slots, attendance, collection, and cutting instructions
- Communicate payment instructions and payment reminders
- Respond to customer enquiries
- Keep records for administrative, accounting, and legal purposes
- Improve our customer service and internal processes
- Comply with applicable laws and regulations
We do not sell your personal information to third parties.
4. WhatsApp Communication
If you provide your cellphone number or communicate with us via WhatsApp, we may use WhatsApp to send you messages relating to:
- Order confirmations
- Payment instructions
- Payment reminders
- Proof of payment follow-ups
- Qurbaani updates
- Time slot or collection updates
- Customer support responses
- Important service-related updates
Where required, we will only send marketing or promotional messages with your consent or where permitted by law.
5. Sharing of Information
We may share your personal information only where necessary with:
- Payment service providers
- Butchery or processing partners
- Delivery or collection support partners, where applicable
- Technology and hosting providers
- WhatsApp / Meta services used for customer communication
- Accounting, legal, or compliance service providers
- Authorities where required by law
We only share information that is necessary for the relevant purpose.
6. Payment Information
We may collect proof of payment or payment confirmation details to verify that an order has been paid.
We do not store full banking card details unless this is handled securely by an authorised third-party payment provider.
7. Data Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include access controls, password protection, secure systems, and limiting access to personal information to authorised persons only.
8. Retention of Information
We keep your personal information only for as long as necessary to fulfil the purpose for which it was collected, including order processing, customer support, accounting, legal, and record-keeping requirements.
When personal information is no longer required, we will delete, destroy, or anonymise it where reasonably possible.
9. Your Rights
You may request to:
- Access the personal information we hold about you
- Correct or update your personal information
- Request deletion of your personal information, where legally permitted
- Object to certain processing of your personal information
- Withdraw consent for marketing communication
To make a request, please contact us using the details below.
10. Data Deletion Requests
If you would like your personal information deleted from our systems, please contact us at:
Email: ameen173@gmail.com
Subject: Data Deletion Request
Please include your name, contact number, and enough information for us to identify your records.
We will process deletion requests where legally permitted. Some information may need to be retained for legal, accounting, fraud prevention, or legitimate business purposes.
11. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve the user experience, analyse website traffic, or support website functionality.
You may disable cookies in your browser settings, but some parts of the website may not function properly.
12. Third-Party Links
Our website or messages may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
14. Contact Us
For any privacy-related questions or requests, please contact us:
Business Name: Ummati Qurbaani
Website: ummatiqrbaani.co.za
Email: ameen173@gmail.com
Phone: +27 60 383 0949